Privacy Policy

PRIVACY POLICY
Effective Date: January 20, 2013
Overview

You should read this entire Privacy Policy, but here are some high points detailed below:

  • We have developed certain software that we make available as a service to our clients for the benefit of themselves and their employees. The terms and conditions for utlizling the software and the services provided by the software are governed by the terms and conditions of our End User License Agreement (EULA) that we enter into with our clients (“Clients“).
  • We ask you for, and may use technology to detect, information about you.  Some of this information may be shared with others, including service providers.
  • You consent to our practices detailed in this Privacy Policy.
  • Click here for a table of contents of topics covered.  You may click on any topic to go to the details.

To print our Privacy Policy, click here.  To view and print our EULA, click here.

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Introduction

Welcome! You are either visiting our website or are benefiting from a software product or service that is owned and/or operated by MessageOps, a business unit of Champion Solutions Group (“Company” or “we,” “our” or “us”).   This “Privacy Policy” explains our information collection practices on our website (the “Website”) and in connection with our software products and services (the “Service”), such as the types of information we collect regarding visitors or users (regardless of how visitors or users access or use them, whether via personal computers, mobile devices or otherwise) and the ways in which we may use that information.  This Privacy Policy does not apply to our data collection activities offline or otherwise outside of our Website or Service (unless otherwise stated below).

We only process Personal Information (as defined below) in accordance with this Privacy Policy and the EULA.  In connection with the Services provided pursuant to the EULA, we are considered to be the data processor for the purposes of European data protection legislation.  Accordingly, it is important that you also clearly understand the Client’s privacy policy, permissions, notices and choices regarding their collection, storage and sharing practices as we are not responsible for such practices.

To the extent we provide you notice on our Website or Service of different or additional privacy policies or practices (e.g., at the point of our collection), those additional terms shall govern such data collection and use.

In addition, please review the End User License Agreement, which governs your the Service.  By using our Website or Service, you consent to our Privacy Policy and EULA and our collection, use and sharing of your information and data, and other activities, as described below.

Linkable Table of Contents

It is important that you read and understand the entire Privacy Policy.  However, this table of contents highlights key issues and points and you can click on the headings and the “More” buttons to be taken to the full explanation.

  1. What Information Does The Website or Service Collect?
    1. Information You Provide to Us
      You may give us Personal Information and Demographic Information. More
    2. Information We Collect as You Access and Use the Website or Service
      Tracking Technologies collect Usage Information based on your Device Identifier. More
    3. Information Third Parties Provide About You
      We may obtain information about you from third parties, including the Client. More
  2. How Do We Use The Information Collected?
    1. Use of Information By Us
      We use your Personal Information, Demographic Information and Usage Information for a variety of purposes. More
  3. How and When Do We Disclose Information To Third Parties?
    We may provide your information to third parties under various circumstances. More
    These may include:

    1. Third Parties Providing Services on Our Behalf
      Our vendors may collect your information or we may share it with them. More
    2. Administrative and Legal Reasons
      There are a variety of administrative and legal reasons for which may share your information. More
    3. Affiliates and Business Transfer
      We may share your information with our parent, subsidiaries and affiliates for internal reasons or in the event of a sale, merger or similar transaction. More
  4. Do Third Party Content and Links To Third Party Sites Appear on the Website or Service?
    We are not responsible for your interaction with third party content or locations. More
  5. How Do I Change My Information And Communications Preferences?
    You may change certain account information and preferences. More
  6. What About Transfer of Information To The United States?
    Data may be transferred to the United States. More
  7. What Should Parents Know About Children?
    We do not intend to collect Personal Information from children. If you think we have, let us know. More
  8. What About Security?
    No data security is absolute, but we take reasonable steps to secure data appropriately. More
  9. What About Changes to the Privacy Policy?
    We may change this Privacy Policy, as explained here.

The Full Detailed Privacy Policy

  1. What Information Does The Website or Service Collect?
    1. Information You Provide to Us
      Personal Information and Demographic Information. As part of your visit to the Website or your receipt of the benefit of the Service, we may ask you to provide us with certain categories of information such as: (1) personally identifiable information, which is information that identifies you personally, such as your title, first and last name, e-mail address, home address, username, phone number and credit card information (“Personal Information”); and (2) demographic information, such as information about your gender, your type of business, gender, marital status, income or revenues, education level, and occupation (“Demographic Information”). We or our service providers may collect this information through various forms and in various places on the Website or Service, including account registration forms, contact us forms, or when you otherwise interact with the Website or Service such as through any online live chat functionality available on our Website. We may process this information in relation to our products and services. If we combine Demographic Information with the Personal Information we collect directly from you on the Website or Service, we will treat the combined data as Personal Information under this Privacy Policy.
    2. Information We Collect or Store as You Access and Use the Website or Service
      We may collect and process the following data from and about you:

      • Information collected as part of your visits to our Website or Service.
      • Details of your use of our Website or Service.
      • Details of any e-mail correspondence or any other social media interactions that you have with us.
      • Cookie or other tracking information collected below.

      In addition to any Personal Information or other information that you choose to submit to us via our Website or Service, we and our third-party service providers may use a variety of technologies that automatically (or passively) store or collect certain information whenever you visit or interact with the Website or Service (“Usage Information”). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to your personal computer, laptop, tablet or mobile phone (a “Device”) whenever you visit our Website or interact with our Service. Usage Information may be non identifying or may be associated with you. Whenever we associate Usage Information with your Personal Information, we will treat it as Personal Information.

      This Usage Information may include:

      • your IP address or other unique identifier (“Device Identifier”). A Device Identifier is a number that is automatically assigned to your Device used to access the Website or Service, and our computers identify your Device by its Device Identifier;,
      • your Device functionality (including browser, operating system, hardware, mobile network information);
      • the URL that referred you to our Website or Service;
      • the areas within our Website or Service that you visit and your activities there, including remembering you and your preferences;
      • your Device location;
      • your Device characteristics; and
      • certain other Device data, including the time of day, among other information.

      We may use various developed methods and technologies to store or collect Usage Information (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. By using this Website, we are seeking to obtain your consent to use these various Tracking Technologies. A few of the Tracking Technologies include, without limitation, the following (and subsequent technology and methods later developed):

      Cookies. A cookie is a data file placed on a Device when it is used to visit the Website or Service. A Flash cookie (or locally shared object) is a data file placed on a Device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device. HTML5 cookies can be programmed through HTML5 local storage. Unlike Flash cookies, HTML5 cookies do not require a plug-in. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Also, these tools may not be effective with regard to Flash cookies or HTML5 cookies. For information on disabling Flash cookies go to Adobe’s website, www.adobe.com. Please be aware that if you disable or remove cookies, Flash cookies, or HTML5 cookies on your Device, some parts of our Website or Service may not function properly, and that when you revisit our Website or Service your ability to limit cookies is subject to your browser settings and limitations.

      Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our Website or Service’s pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website or Service, to monitor how users navigate the Website or Service, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.

      Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Website or Service, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Website or Service, and is deactivated or deleted thereafter.

      ETag, or entity tag. A feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash and/or HTML5 cookies.

      We may use Tracking Technologies for a variety of purposes, including:

      Strictly Necessary. We may use cookies or other Tracking Technologies that we consider are strictly necessary to allow you to use and access our Website or Service, including cookies required to prevent fraudulent activity, improve security or allow you to make use of shopping cart functionality.

      Performance Related. We may use cookies or other Tracking Technologies that are useful in order to assess the performance of the Website or Service, including as part of our analytic practices or otherwise to improve the content, products or services offered through the Website or Service.

      Functionality Related. We may use cookies or other Tracking Technologies that are required to offer you enhanced functionality when accessing the Website or Service, including identifying you when you sign in to our Website or Service or keeping track of our specified preferences, including in terms of the presentation of content on our Website or Service.

      Targeting Related. We may use Tracking Technologies to deliver content, including ads, relevant to your interests on our Website or Service and third party sites based on how you interact with our content. This includes using Tracking Technologies to understand the usefulness to you of the content and advertisements that has been delivered to you.

      There may be other Tracking Technologies now and later devised and used by us in connection with the Website or Service. Further, third parties may use Tracking Technologies with our Website or Service. We may not control those Tracking Technologies and we are not responsible for them. However, you consent to potentially encountering third party Tracking Technologies in connection with use of our Website or Service and accept that our statements under this Privacy Policy do not apply to the Tracking Technologies or practices of such third parties.

    3. Information Third Parties Provide About You
      In connection with the EULA, the Client may also provide us with your Personal Information or Demographic Information.
  2. How Do We Use The Information Collected?
    1. Use of Information by Us.We may use your Personal Information, Demographic Information or Usage Information that is subject to this Privacy Policy: (1) to improve our products and services, to customize your experience of our Website or Service, or to serve you specific content that is most relevant to you; (2) to contact you with regard to your use of the products, services and/or our Website or Service and, in our discretion, changes to the products, services and/or our Website or Service’s policies; (3) for internal business purposes; (4) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy; (5) to provide you with information or products and services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with our marketing materials; (6) to enable you to participate in a variety of the Website or Service’s features; (7) to process your registration with us, including verifying your information is active and valid; (8) to provide user with information relating to any events held by us, where you have consented to be contacted for such purposes; (9) to provide you with access to your personal account; and (10) otherwise in accordasnce with our EULA.Please note that information submitted to the Website or Service via a “contact us” or other similar function may not receive a response; we will not use that information so provided to contact you for marketing purposes unrelated to your inquiry unless you agree otherwise.
  3. How and When Do We Disclose Information to Third Parties?We may share Personal Information, such as aggregated user statistics, with third parties. We may share your Device Identifiers with third parties along with data related to you and your activities. We do not share your Personal Information that we have collected directly from you on our Website or Service with third parties for those third parties’ marketing purposes unless you consent to such sharing at the time you provide your Personal Information. In addition, we may share the information we have collected about you, including Personal Information, as disclosed at the time you provide your information and as described below or otherwise in this Privacy Policy.
    1. Third Parties Providing Services on Our Behalf. We may use third party vendors to perform certain services on behalf of us or the Website or Service, such as hosting the Website or Service, for providing the technology to permit the chat functionality on the Website, designing and/or operating the Website or Service’s features, tracking the Website or Service’s activities and analytics, processing payment, and enabling us to send you special offers or perform other administrative services. We may provide these vendors with access to user information, including Device Identifiers and Personal Information, to carry out the services they are performing for you or for us. These third parties may retain any information used or provided in any such communications or other activities and these third parties’ practices are not subject to our Privacy Policy. We may not control or have access to your communications through these third parties. You should review the applicable third party privacy policies before using such third party tools on our Website or Service, and we are not responsible for these parties’ practices. Additionally, third party analytics service providers may set and access their own Tracking Technologies on your Device and they may otherwise collect or have access to information about you, potentially including Personal Information, about you. We are not responsible for those third party technologies or activities arising out of them.
    2. Administrative and Legal Reasons. We may access, use, preserve, transfer and disclose your information (including Device Identifiers and Personal Information), including disclosure to third parties: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process if in our good faith opinion such is required or permitted by law; (ii) to protect and/or defend the End User License Agreement or other policies applicable to the Website or Service, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Website or Service or any third party; and/or (iv) to detect, prevent or otherwise address fraud, security or technical issues. Further, we may use IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion, subject to applicable law. Such disclosures may be carried out without notice to you.
    3. Affiliates and Business Transfer. We may share your information, including your Device Identifiers and Personal Information, Demographic Information and Usage Information with our parent, subsidiaries and affiliates (“Affiliates”). We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Website or Service or applicable database; or (ii) in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including, during the course of any due diligence process.
  4. Do Third Party Content And Links To Third Party Sites Appear on the Website or Service?
    The Website or Service may contain content that is supplied by a third party (including the Client), and those third parties may collect Usage Information and your Device Identifier when pages from the Website or Service are served to you. In addition, when you are on the Website or Service you may be directed to other sites that are operated and controlled by third parties (including the Client) that we do not control. We are not responsible for the data collection and privacy practices employed by any of these third parties or their sites and they may be tracking you across multiple sites and may be sharing the results of that tracking with us and/or others. For example, if you “click” on a link, the “click” may take you off the Website or Service onto a different site. These other sites may associate their Tracking Technologies with you, independently collect data about you, including Personal Information, and may or may not have their own published privacy policies. We encourage you to note when you leave the Website or Service and to review the third party privacy policies of all third party locations and exercise caution in connection with them.
  5. How Do I Change My Information And Communications Preferences?
    You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration. The Website or Service may allow you to review, correct or update Personal Information you have provided through the Website or Service’s registration forms or otherwise, and you may provide registration updates and changes by contacting us at support@messageops.com. If so, we will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. With respect to our mobile and other applications (i.e., when we are the application publisher), you can prospectively stop all collection of information by the application by uninstalling the application. You may use the standard uninstall process as may be available as part of your applicable Device or potentially via the appropriate application or app marketplace. Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons. When you edit your Personal Information or change your preferences on the Website or Service, information that you remove may persist internally for Company’s administrative purposes. You may cancel or modify our e-mail marketing communications you receive from us by following the instructions contained within our promotional e-mails or in some cases by logging into 365 Command and changing your account settings. This will not affect subsequent subscriptions and if your opt-out is limited to certain types of e-mails the opt-out will be so limited. If you subscribe to text messages from us, you can terminate a particular text message subscription by reply texting “STOP.” Subsequent or different subscriptions will be unaffected. Please note that we reserve the right to send you certain communications relating to your account or use of our Website or Service, such as administrative and service announcements and these transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications. If you have any questions about the Privacy Policy or practices described in it, you should contact us in the following ways: Postal Mail: Message Ops, 791 Park of Commerce Blvd., Suite 200, Boca Raton, FL 33487 (Attn: Privacy Coordinator); By e-mail: support@messageops.com.
  6. What About Transfer of Information To The United States?Our Website and Service is operated in the United States. If you are located outside of the United States, please be aware that information we collect, including Personal Information, will be transferred to, and processed, stored and used in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your Personal Information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Website or Service or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information, including Personal Information, in the United States as set forth in this Privacy Policy.
  7. What Should Parents Know About Children?The Website or Service is intended for general audiences and we do not knowingly collect any personal information from children younger than the age of thirteen (13) as required by U.S. law. We will delete any personal information collected that we later determine to be from a user younger than the age of thirteen (13). If you are a parent or guardian of a child under the age of thirteen (13) and believe he or she has disclosed personal information to us, please contact us at support@messageops.com.
  8. What About Security?We incorporate commercially reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, and you use our Website or Service and provide us with your information at your own risk.
  9. What About Changes to the Privacy Policy?We reserve the right to change this Privacy Policy at any time without notice to you. Any changes will be effective immediately upon the posting of the revised Privacy Policy. However, we will not use your previously collected Personal Information in a manner materially different than represented at the time it was collected without your consent. To the extent any provision of this Privacy Policy is found by a competent tribunal to be invalid or unenforceable, such provision shall be severed to the extent necessary for the remainder to be valid and enforceable.